FAQ
Can I cancel my order?
Yes, you can cancel your order, but only within24 hours after placing itand if we have received your cancellation request by email. Please contact us atsupport@fayden.co.uk
Do you offer gift cards?
Yes, digital gift cards are available in different amounts and can be used online at any time. For assistance, please emailsupport@fayden.co.uk
How much does shipping cost?
We offerfree shippingon all orders. For more details, please check ourShipping Policy.
How long does it take to process and ship my order?
Once you place your order, you will receive a confirmation email informing you that we have started processing your order. This usually takes 1-2 business days (Monday-Friday). Once processed and shipped, you can expect your order to arrive in approximately 3-4 business days (Monday-Friday).
How do I track my order status?
After your order has been shipped, you’ll receive a confirmation email with atracking link or number. You can use this to follow your package and see the latest delivery updates anytime.
When can I return my items?
You can return goods within 30 days of receiving your order. Please note that returns will not be accepted if more than 30 days have passed since the date of delivery. If you have decided to return goods, please contact us first atsupport@fayden.co.uk. Read more details in ourReturn and Refund Policy.
Are there any restocking fees for returns?
No, we do not charge restocking fees. You will be refunded in full once your return is processed and approved.
How long will it take to receive a refund after I return an item?
Upon receiving and inspecting your returned items, we will begin processing your refund. The amount will be credited to the original payment method used for the purchase. Please allow up to 7 days for the refund to be processed.
Can I return my order if I’m not satisfied?
Yes, we have a30-day return policyfor unused items in their original packaging and condition. For detailed instructions on how to start a return or request a refund, please see ourRefund Policy.
How can I contact you?
You can reach us viasupport@fayden.co.uk,+447520637320, or through ourcontact formif you have any questions.
If you have any questions or concerns, we'll be more than happy to assist! Just let us know using some of the contact info below.
Customer Services Hours:
Monday to Friday: 9:00 - 17:00
Email: support@fayden.co.uk
Phone Number: +447441423066
Contact Form: Click Here
Business Information
Fayden is operated by ECOM MSD LTD, a company registered in the United Kingdom
Company Number: 16444843
DUNS Number: 233790928
Address:
71-75 Shelton Street, Covent Garden, London WC2H 9JQ