FAQ
Can I cancel my order?
Yes, you can cancel your order, but only within 24 hours after placing it and if we have received your cancellation request by email. Please contact us at support@fayden.co.uk
Do you offer gift cards?
Yes, digital gift cards are available in different amounts and can be used online at any time. For assistance, please emailsupport@fayden.co.uk
How much does shipping cost?
We offer free shipping on all orders. For more details, please check our Shipping Policy.
How long does it take to process and ship my order?
Once you place your order, you will receive a confirmation email informing you that we have started processing your order. This usually takes 1-2 business days (Monday-Friday). Once processed and shipped, you can expect your order to arrive in approximately 3-4 business days (Monday-Friday).
How do I track my order status?
After your order has been shipped, you’ll receive a confirmation email with atracking link or number. You can use this to follow your package and see the latest delivery updates anytime.
When can I return my items?
You can return goods within 30 days of receiving your order. Please note that returns will not be accepted if more than 30 days have passed since the date of delivery. If you have decided to return goods, please contact us first at support@fayden.co.uk. Read more details in our Return and Refund Policy.
Are there any restocking fees for returns?
No, we do not charge restocking fees. You will be refunded in full once your return is processed and approved.
How long will it take to receive a refund after I return an item?
Upon receiving and inspecting your returned items, we will begin processing your refund. The amount will be credited to the original payment method used for the purchase. Please allow up to 7 days for the refund to be processed.
Can I return my order if I’m not satisfied?
Yes, we have a30-day return policyfor unused items in their original packaging and condition. For detailed instructions on how to start a return or request a refund, please see ourRefund Policy.
How can I contact you?
You can reach us viasupport@fayden.co.uk,+447520637320, or through ourcontact formif you have any questions.